Training Need Assessment (TNA) is an essential exercise for determining the training needs that exist among internal customers or employees in an organisation. The TNA seeks to identify the actual and current situation through various tools such as survey, interviews, observation, secondary information and seminars or workshops. At Walaco, we systematically conduct a TNA based on the three-level analysis models. The result is to identify performance issues that the organisation or institution can remedy through the introduction of best practises or reinforcement of specific and measurable set skills, abilities and knowledge. An organisation that has continuously conducted TNA and taken necessary interventions have improved employees’ performances and output, growth and experienced huge returns.